Get in touch
Contact US
Los Angeles, CA 90035 Open in maps
Sunday - Friday
11am - 9pm
Saturday - Closed
Email: Jonathan@lagondola.com
Phone: 424-382-1021
SHIPPING POLICY
How much does shipping cost?
All packages of “Bacon” have a shipping cost of $8.25, however. All orders are processed through USPS and are separated between First-Class Mail and Priority Mail. We have experimented with these costs and have found this to be the most fair to our customers.
How long does it take for my order to be dropped off at USPS?
All of our orders are made fresh daily, and as a result orders are processed within 2-3 business days after an order is placed. All orders are shipped Monday-Friday and are accompanied with a tracking number. If there is a surge in orders, we will process them on a rolling basis and inform you of all updates!
How long does it take for my package to be delivered?
Packages usually take 2-3 days to be shipped throughout the nation! Please keep in mind that we send packages out of California, therefore causing different states to have different delivery dates.
RETURNS AND EXCHANGES
Can I cancel my order?
Once order is placed, You have 6 hours to cancel your order. The short time frame is due to the fact that orders are being sent out every day.
USPS says my package was delivered, but I never received it.
If you find yourself in this situation, we urge you to contact your local USPS and provide them with all necessary information. Please contact us if there is anything we can do on our end to make sure you receive your bacon!
What if you put the wrong shipping address?
Please contact us ASAP to change your address! We unfortunately do not offer refunds for orders that have inputted incorrect addresses.
Refund Policy
Food items and personalized items purchased on thebaconguys.com are not eligible for returns and are nonrefundable unless the product arrives damaged.
If your product is damaged, you can contact us at jonathan@thebaconguys.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jonathan@thebaconguys.com
OTHER
Where are you located?
We manufacture our products in Beverly Hills, California.
Is the “bacon” made fresh?
All of our “bacon” is made daily to ensure the highest taste quality! We take pride in producing fresh “bacon” for everyone’s needs.
What are my pickup options?
At checkout, you have an option to pick up from store. Once your order is ready, you will receive a notification via SMS or email to pick up your order.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
WE DO NOT SELL YOUR INFORMATION
NO COPY RIGHTS PERMITTED
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at thebaconguys.com